Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
- Technology plays a significant role in enabling radical flexibility. Use the same — and additional — toolsets you adopted during COVID-19 to support collaboration, calendaring and meeting capabilities.
- Between 2020 and 2021, IT and digital workplace leaders implemented new tools and technologies at unprecedented levels. This led to an overwhelming number of notifications, updates, emails and messages. The result? Digital workers frequently fail to notice important information, because it comes their way faster than they can process it.
- Your best bet is to focus on tools that really change the way work gets done. These tools, which include features for development, automation, analytics and AI, are key to enabling employees to define their own solutions.
- Workplace analytics is another critical element that will help organisations get insights and a real-time pulse of employee productivity and experience so that they can learn and evolve their workplace as they go along.
How has Infosys transformed the workplace?
Infosys had started on the digital transformation of the internal workplace before the pandemic by digitising the entire journey of employees from the time they are onboarded till they exit the organisation. It covers the entire “Hire to Retire” employee journey in just four platforms – “Launchpad” for employee onboarding, “InfyME” for employee services and experience platform, “LEX” for digital learning, and “Meridian” for collaboration and virtual events. This helped Infosys immensely during the pandemic to quickly adapt to remote working and the emerging hybrid work model.
Leveraging this internal transformation experience, Infosys now offers Infosys Experience Platforms to our enterprise clients to deliver a rich digital experience to their employees working anytime anywhere, on any device. This coupled with our end-end digital workplace services across work, workplace and workforce enables clients in their transformation journey to the future of work.